Return Material Authorization (RMA) Page
Please fill out all the fields below and submit.
1) You will be sent an email with the RMA number.
2) You can also print out the next web page.
Please include Item 1 or 2 with your return repair shipment
NOTE: You must create ONE RMA for each instrument being returned
Instruments returned to us for repair will be charged an evaluation fee based on the age and type of instrument.
The minimum evaluation fee is $260.00.
If returning equipment from outside the U.S. please mark the appropriate box at the bottom of the form below and enclose a completed Shippers Declaration, as required by U.S. Customs Regulations 19 CFR §10.1(a)(1), with the instrument being returned to avoid delays and possible additional costs.
For airfreight shipments, the destination airport has to be San Francisco (SFO). DO NOT CONSIGN SHIPMENT TO SAN JOSE AIRPORT (SJO). This will cause delays and add possible extra charges.