Return Material Authorization (RMA) Page

Please fill out all the fields below and submit.
1) You will be sent an email with the RMA number.
2) You can also print out the next web page.        
Please include Item 1 or 2 with your return repair shipment
NOTE: You must create ONE RMA for each instrument being returned

The minimum evaluation fee for returned instruments is from $290 up to $725, depending on the model and accessories included in the return.

If returning equipment from outside the U.S. please mark the appropriate box at the bottom of the form below and enclose a completed Shippers Declaration, as required by U.S. Customs Regulations 19 CFR §10.1(a)(1), with the instrument being returned to avoid delays and possible additional costs.

For airfreight shipments, the destination airport has to be San Francisco (SFO). DO NOT CONSIGN SHIPMENT TO SAN JOSE AIRPORT (SJC). This will cause delays and add possible extra charges.

Indicate the following on the AWB and Commercial Invoice:

U.S. Goods being returned under HTS 9801.00.1012 / 9015.80.80 and Geophysical Equipment must be referenced.

Company Name and address
(440 character max)
Contact Information
(440 character max)
END USER name if not the same as above
Your Email Address
(Where to send RMA information)
Instrument Problem
(440 character max)
Serial Number - (If this is unknown leave the NA entry and our Support engineer will review your RMA request and contact you for further information)
Instrument Name/Model Number

Instrument Manufacture Date (mm/dd/yyyy)
(If unknown enter 01/01/1900)

Please select Yes if this is an Atom Seismograph. Shipping instructions are different for this instrument.
Were you or the END USER granted a United States Export License when the equipment was first purchased?
Will you be shipping from outside the United States?
If you answered yes to shipping from outside the United States, did you include the Shipper’s Declaration with your shipment?